Terms & Conditions
Last updated: August 2026
These Terms govern registration, membership, access to the Driven+ website, app and platform, and use of member benefits. Please read them carefully. Nothing in these Terms removes or restricts your statutory consumer rights.
1. About Driven+
Driven+ (Driven Plus) is a membership and benefits platform for people working across the UK transport industry. Driven+ is the operator of the platform and is not the seller of partner products or services.
2. Eligibility
Membership is intended for eligible people working within approved UK transport sectors, which may include bus and coach, rail, HGV and logistics, aviation and other approved sectors introduced over time. We may require evidence of eligibility and may request reverification.
3. Membership Accounts
You must register with accurate details, keep your login secure, and hold only one account. Your membership and digital membership card are personal to you and must not be shared, transferred or sold.
4. Membership Fees
Membership costs £4.49 per year. The price, billing frequency, renewal date and any introductory pricing are shown before you pay. Payments are processed by Stripe.
5. What Your Membership Provides
A Driven+ membership provides access to the overall Driven+ membership platform and the benefits and offers available through it from time to time. Membership does not guarantee that any particular partner, company, brand, discount, saving, venue or offer will remain available throughout the membership period. Partners and offers may be added, changed, suspended or withdrawn. Nothing in these terms affects your statutory consumer rights.
6. Partner Offers
Offers are provided by independent partner businesses on their own terms, which are shown on each offer page. Offers may have eligibility conditions, exclusions, participating locations and expiry dates.
7. Transactions With Partners
Where you buy a product or service from a partner, your contract is with that partner. Driven+ is not a party to that contract and does not supply the partner's goods or services.
8. Discounts That Fail to Apply
If a partner fails to honour a valid offer, contact us and we will raise it with the partner. Where a purchase problem concerns the partner's goods, services or bookings, you should contact the partner, who remains responsible for them.
9. Cancellation of Membership
You may cancel at any time from your dashboard under Membership & billing, or by emailing us. Cancellation stops the next automatic renewal. Unless the law or your membership terms provide otherwise, you keep access for the period already paid for.
10. Cooling-Off and Consumer Cancellation Rights
Consumers in the UK normally have 14 days from purchase to cancel a distance contract. Where you exercise that right, we will handle your cancellation and any refund due in accordance with the Consumer Contracts Regulations.
11. Refund Policy
Except where required by law or expressly provided in these Terms, membership fees are generally not refundable once statutory cancellation rights have expired. Refunds are not normally provided solely because you did not use your membership, did not save more than the membership fee, a partner was removed, a partner changed its discount, an offer expired, a preferred location does not participate, or you changed your mind after cancellation rights expired. We may provide refunds or account credits where appropriate, including duplicate charges, billing errors, qualifying service problems, and any case where a refund is legally required. Nothing here affects your statutory rights.
12. Partner Purchases, Bookings and Refunds
Refunds, cancellations, changes and complaints relating to a partner's product, service, booking, appointment or delivery are handled by that partner under its own terms and your legal rights against it.
13. Automatic Renewal
Membership renews automatically each year at the price shown at checkout unless cancelled beforehand. We aim to email you approximately 14 days before renewal.
14. Failed Payments
If a payment fails, we or Stripe may retry it. Continued failure results in a lapsed membership and paused access to offers until payment is restored.
15. Fraud, Abuse and Misuse
Providing false or forged eligibility evidence, sharing your membership, or abusing partner offers is a serious breach of these Terms and may result in suspension or termination and notification of the partner.
16. Suspension and Termination
We may suspend or terminate membership where eligibility cannot be verified, where these Terms are breached, or where required by law. Where we terminate other than for misuse or ineligibility, we will refund any unused portion of your membership where appropriate.
17. Changes to Partners and Offers
Partners and offers may be added, changed, suspended or withdrawn at any time. Availability of a specific partner or offer is not guaranteed for the duration of your membership.
18. Changes to Driven+
We may develop, change or discontinue features, benefit categories and sectors as the platform grows.
19. Third-Party Websites
Our platform may link to partner or third-party websites. We are not responsible for their content, terms or privacy practices.
20. Availability of the Platform
We aim to keep Driven+ available but do not guarantee uninterrupted access, and maintenance or technical issues may cause temporary unavailability.
21. Liability
We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence or for fraud. Subject to that, we are not liable for the acts or omissions of independent partners or for losses that were not reasonably foreseeable.
22. Member Conduct
Members must treat partner staff respectfully, follow partner terms, and use the platform lawfully.
23. Personal Information
We handle personal information in accordance with our Privacy Policy and UK data protection law.
24. Communications
We will send you service messages about your membership, verification status, payments and renewals. Marketing messages are sent only in line with your preferences and applicable law.
25. Changes to These Terms
We may update these Terms. Where changes are material we will give reasonable notice, and the current version will always be published on this page.
26. Complaints
Please email info@driven-plus.co.uk with the details. We aim to acknowledge complaints within two working days.
27. Governing Law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, subject to any different rights you have as a consumer residing elsewhere in the UK.
28. Contacting Driven+
Email info@driven-plus.co.uk for membership, eligibility, billing or platform queries.
29. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy and Eligibility & Verification Policy, form the agreement between you and Driven+ regarding your membership.
30. Statutory Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law.
Questions about this document? Email info@driven-plus.co.uk.